Privacy Policy

PsychSense’s Privacy Policy describes how PsychSense collects, uses, and shares your personal data. Please take a moment to familiarise yourself with our privacy practices below, and contact us if you have any questions.

What is personal data at PsychSense?

We treat any data that relates to an identified or identifiable individual, or that is linked or linkable to them, as “personal data”, no matter where the individual lives. This includes data that directly identifies you (such as your name) and data that does not directly identify you but could reasonably be used to do so (such as a device serial number). Aggregated data is considered non-personal data for the purposes of this policy.

Your privacy rights

We respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. If you choose to exercise these rights, you have the right not to be treated in a discriminatory way, nor to receive a lesser degree of service from PsychSense.

Personal data we collect from you

When you create an account, book an appointment, download an update, contact us, or otherwise interact with us, we may collect:

• Account information — your ID and related account details, including email address and account status
• Contact information — name, email, address, phone number
• Payment information — billing address and payment method details
• Transaction information — data about purchases or appointments
• Health information — clinical questionnaires, assessments, and records relevant to your care
• Usage data — activity on our website and services
• Other information you provide — the content of your communications with us, including customer support

You are not required to provide the personal data we request. However, if you choose not to, in many cases we will not be able to provide you with our services.

How we use personal data

We use personal data to deliver our clinical services, process transactions, communicate with you, for security and fraud prevention, and to comply with the law. We do not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Sharing of personal data

We may share personal data with service providers who act on our behalf (such as IT and clinical software providers), with your consent, or where disclosure is necessary for legal, safeguarding, or public interest reasons. We do not share personal data with third parties for their own marketing purposes.

Protection of personal data

We use administrative, technical and physical safeguards to protect your personal data, appropriate to its sensitivity, and we continually work to improve these safeguards.

Cookies and other technologies

Our website may use cookies and similar technologies to keep the site functioning correctly, to understand how visitors use the site, and to measure the effectiveness of communications. You can disable cookies through your browser, though some features of the site may not function correctly if you do.

Privacy questions

If you have questions about this policy or our privacy practices, would like to contact our Data Protection Officer, or would like to submit a complaint, please contact us. Most substantive enquiries receive a response within seven days. If you are not satisfied with our response, you may refer your complaint to the Information Commissioner’s Office (ICO).